Service Charter


PPRA is committed to Timely, Efficient and Effective service delivery


Provision of technical support and advisory services on Public Procurement and Asset Disposal matters


  • Send the request through email or letter


Free 30 days
Registration and Licensing of procurement and/or asset disposal agents


  • Make request for Registration and licensing in required classes as provided in the guidelines available PPRA’s website (
  • Download guidelines and fill form Annex 3 available PPRA’s website (
50,000 per class


5,000 for annual license renewal

30 days
Provision of training/ capacity building on public procurement and asset disposal
  • Make training request through email or letter
As per the training/capacity building  policy 7 days
Handle public complaints File and submit the complaint through the Complaints Management System (CMS)available through the link Free 30 days- For complaints against the Authority



60 days for complaints against Procuring Entities
Carrying out of procurement investigations


  • Disclosure of information through formal filing
  • Written requests by other Government Agencies
Free 9 months
Carrying out of Procurement and Disposal Review / Audit (Regular program)
  • Scheduling of the Procuring Entity for Review
  • Engagement of the Procuring Entity
  • Uploading of procurement information / records in the Public Procurement Information Portal ( PPIP)
Free 2 Months
Carry out Procurement and asset Disposal Review / Audit (Requested by Procuring Entity)
  • Request from the Procuring Entity
  • Engagement of the Procuring Entity
  • Uploading of procurement information / records in the Public Procurement Information Portal ( PPIP)
112,000 – 500,000 2 Months
Hearing and determination of public procurement and asset disposal cases/appeals by the Public Procurement Administrative Review Board
  • Make a request for review by filling form RB1 within 14 days of

occurrence of the breach before award or

notification of the award

25,000-255,000 21 days
Provision of Public Procurement Administrative Review Board decisions
  • Make formal request
  • Download from PPRA’s website (
Minimum 1,000


1 day



Hear and determine requests for debarment of errant persons


  • Make a request for debarment by filling and submitting Form DC1 available on PPRA’s website (
Free 3 months
Provision of list of debarred persons
  • Download from PPRA’s website (
Free Immediate
Payment of goods, services and works
  • Deliver goods, services and works as per the provided specifications
  • LPO/LSO or certificate of completion
  • Invoice
Free 30 Days

At PPRA, we shall endeavor to disseminate information taking into consideration of the need to reach persons with disabilities, the cost, local language and the most effective method of communication. The information shall be easily accessible and available for free or at a considerate cost taking into account the medium used.

Any service that does not conform to the above standards or any officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to: –


The Director General

Public Procurement Regulatory Authority

KISM Towers, 6th Floor, Along Ngong Road

P.O Box 58535-00200 Nairobi

Tel: +254 20 3244000, 2213106/7





The Commission Secretary/Chief Executive Officer

Commission on Administrative Justice, 2nd Floor, West End Towers

Opposite Aga Khan High School, off Waiyaki Way- Westlands

P.O Box 20414-00200 Nairobi

Tel: +254 20 2270000/2303000/2603765/2441211/8030666




Huduma Bora ni Haki Yako




Video: Service Delivery Charter